Raytown Emergency Assistance Program (REAP)
Effective Date: October 21, 2026
Our Commitment to Your Privacy
Raytown Emergency Assistance Program (REAP) is committed to protecting the privacy and personal information of individuals and families who seek assistance, make donations, volunteer, or interact with our organization.
We recognize that individuals seeking emergency assistance may share sensitive personal and financial information. We take our responsibility to protect that information seriously and use it only for legitimate organizational purposes.
This Privacy Policy explains how we collect, use, protect, and share information through our website, https://raytownreap.org.
1. Information We Collect
Depending on how you interact with REAP, we may collect the following information:
Assistance requests: name, address, phone number, email address, household information, income and financial information, housing or utility account information, emergency needs, and supporting documentation needed to determine eligibility.
Volunteer applications: contact information, availability, interests, and information voluntarily supplied through the application.
Donations: donor contact information, donation amounts, frequency, and designations needed for acknowledgments and records. Online donations are processed through Zeffy under its privacy and security practices. REAP does not directly collect or store complete payment-card details through its website.
Website communications: information submitted voluntarily through contact forms, newsletter subscriptions, and other communications.
2. How We Use Your Information
REAP uses information to review and respond to assistance requests; determine eligibility; communicate with applicants; coordinate food, rental, utility, and other services; coordinate volunteers; acknowledge donations; maintain financial and program records; provide requested updates; evaluate services; and meet applicable legal, grant, reporting, and recordkeeping obligations.
REAP does not sell or rent personal information.
3. Assistance Applications and Supporting Documents
Individuals requesting assistance should begin with the Assistance Request Form on our website.
All supporting documents—including eviction notices, utility disconnect notices, income verification, and other requested paperwork—must be emailed exclusively to documents@raytownreap.org for processing. Do not send supporting documents through the general contact form or to info@raytownreap.org.
Information is used to assess eligibility, verify circumstances, coordinate services, and maintain appropriate records. Access is limited to authorized personnel with a legitimate organizational need. Email is not guaranteed to be fully secure; please contact REAP if you have concerns about transmitting particularly sensitive information.
4. How We Share Information
REAP may share limited information as reasonably necessary with landlords, utility providers, or other service providers to coordinate requested assistance; with authorized partners to verify eligibility or avoid duplicate assistance; or with auditors, funders, or authorities when required by applicable law or funding obligations.
We limit disclosures to what is reasonably necessary and do not share information for unrelated commercial marketing.
5. Online Donations and Zeffy
REAP uses Zeffy to facilitate online donations. Zeffy processes payment information according to its own privacy and security policies. REAP may receive donor information needed for acknowledgments, financial reporting, and donor communications.
For details, review Zeffy’s privacy information at https://www.zeffy.com.
6. Website Cookies and Analytics
Our website may use cookies or similar technologies for functionality, security, and understanding site usage. Depending on the services enabled, information may include browser type, device details, pages viewed, and general usage information.
Third-party embedded services or analytics providers may process information under their own policies. Visitors can manage cookies in browser settings, although some features may be affected.
7. How We Protect Your Information
REAP takes reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, misuse, and loss. Sensitive records are restricted to authorized personnel.
No website, email transmission, or electronic storage system can be guaranteed completely secure.
8. How Long We Retain Information
We retain information as long as reasonably necessary to administer services, maintain records, meet funding requirements, and comply with applicable law. Retention periods vary by record type and applicable requirements. We take reasonable steps to securely dispose of information when no longer required.
9. Your Privacy Rights
You may contact REAP to ask about information we maintain about you or to request corrections. Requests for access or deletion are reviewed under applicable law and organizational obligations. Certain records may need to be retained for legal, financial, audit, or grant-compliance purposes.
10. Third-Party Websites and Services
Our website may link to external websites, donation platforms, or community resources. REAP is not responsible for the privacy practices or content of third-party sites. Please review their policies before sharing personal information.
11. Children’s Privacy
REAP serves children and families through programs including school supply distributions and seasonal assistance. Our website is not intended to independently collect personal information directly from children under age 13. Parents, guardians, or authorized adults should submit requests on behalf of minors when applicable.
12. Changes to This Privacy Policy
REAP may revise this policy as our programs, website functionality, technology, or legal obligations change. Updates will be posted here with a revised effective date.
13. Contact Us
Raytown Emergency Assistance Program (REAP)
9300 E. 75th Street, Raytown, MO 64138
General inquiries: info@raytownreap.org
Assistance documentation: documents@raytownreap.org
Website: https://raytownreap.org